Support

Help is here.

Get the support you need by chat or phone, or find out more about our leading warranty and repair services.

HYDROGEN One Product Information

Learn more about the Media Machine. Review instructional guides and product manuals, quick start tips and more.


Quick Start Guides

Get up and running with the basic info you need for your new device.

User Manual

Welcome to your new device! Download the user manual for all the details on function, design, and specs.

User Forum

Discuss issues, ask questions, and find solutions from other RED and HYDROGEN One customers and experts.

Service Request

Get the best support needed for your device. If you’ve had an accident or there’s a software or hardware issue, we’ll work with you to get your device working like new.


Request Service

Send us any of your questions and we’ll do our best to respond with a solution.

Check Repair

Do you have a repair request in process? Check in on the progress of your repair.

Contact Repair Support

1 (844) H4V-USER 1 (844) 448-8737

Sun - Sat: 5AM - 5PM (PST)

email support

HYDROGEN One Product Information

Learn more about the Media Machine. Review instructional guides and product manuals, quick start tips and more.


Call Us

1 (844) H4V-USER 1 (844) 448-8737

Sun - Sat: 5AM - 5PM (PST)

email support

Order Support

Send us any of your questions and we’ll do our best to respond with a solution.

Order Assist

User Forum

Discuss issues, ask questions, and find solutions from other RED and HYDROGEN One customers and experts.

Join the Discussion

Frame by Frame

Answers to our most frequently asked questions.

Shipping & Delivery

What are H4V.com’s shipping options?

Can I ship my H4V.com order internationally?

Orders

Where's my H4V.com order?

What payment options can I use on H4V.com?

Product Info

What type and size of camera does the HYDROGEN One have?

What mobile networks/bands will the HYDROGEN One work with?

See our FAQs for more answers to your burning questions.

Kickstart your experience

Discover the most effective ways to put your RED HYDROGEN One to work capturing, sharing, and experiencing your world in immersive, holographic 4-View videos and images.

EXPLORE HYDROGEN ONE

Having trouble finding a solution?

Call 1 (844) H4V-USER or 1 (844) 448-8737

for our general helpline and speak to a specialist that will work with you and your issue. You may also contact us below and submit your issue.


submit request