Legal Documentation

Terms, Privacy Policy & More

Privacy Policy


PRIVACY POLICY

Red Hydrogen LLC’s (the “Company”) privacy and security measures are designed with the strictest security in mind, so any personal information that you provide to the Company is used for the purpose of receiving the Company communications and for personalizing and enhancing your web experience with the Company. the Company’s privacy policy is outlined below and tells you how we collect personal information, what information we collect, how we use it, to whom we will disclose it and how you can access, change and remove your information.

If you are in the European Union, please click here to read our EU PRIVACY POLICY.

HOW WE COLLECT THE INFORMATION

There are many ways that the Company may obtain information from you: (1) via sign up on any the Company website(s); (2) from an online, email, retail, fax or telephone purchase; (3) from navigational information about where visitors go on our website; (4) when you enter any the Company sweepstakes/giveaways; (5) any time you submit a business reply, product, or warranty card; (6) when you sign up at a the Company Store; (7) upon contacting customer service to request the Company communications; and (8) upon signing up at an event. This information may be collected by the Company or by vendors/service providers retained by the Company and obligated to maintain your personal information in a confidential manner.

THE INFORMATION WE COLLECT

When you register on-line to receive our product information, you will need to provide us with your name, address and email address. When you make a purchase through the Company’s website, you also will need to give us your telephone number and credit card number so we can process your payment and contact you in the event of any problems with delivery. If you contact our customer service department, you may need to provide us with additional information so that we can respond to your questions or concerns as completely and thoroughly as possible. In order to provide users and subscribers with the most efficient and enhanced service and to better understand your preferences, we may request your gender, year of birth, sports of interest, shopping preference and product interest. Whether or not you provide this information is entirely up to you. We also may collect additional non-personally identifiable information (for example, browser version, IP address) which will provide information regarding the general use of our website. The navigational information allows us to see which areas of our website are most visited and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services.

HOW WE USE THE INFORMATION

All personal information that we obtain about you will be recorded, used and protected by us in accordance with current data protection legislation and this privacy policy. By providing us with your personal information, you consent to us processing this personal information in one or more of the ways described in this privacy policy. We will primarily use your personal information to provide products and services to you, for example:

  • To administer a contest, promotion, survey or other site feature and to provide you with the relevant products or services (for instance to deliver a prize you may have won in a contest).
  • To send you information/materials via email or mail about products, offers and news we think could interest you. This information may relate to products, offers and news of the Company. We only send you this if you have opted-in to receive the Company catalogs or email messages.
  • To analyze visits to the website and learn about the interests of our visitors in the aggregate and to better understand your personal interests and needs, so we can improve our products and services and deliver to you the type of content, features and promotions that you are most interested in.
  • The information obtained from registration on-line is utilized to improve your web experience with the Company by enabling you to obtain a faster checkout for purchases and/or opt-in to receive occasional emails, which provide you with the latest and greatest information regarding the Company and its products.

The information we ask for when you order on-line is used only to complete the order, to confirm the order and to confirm shipment of the order. You may, upon placement of an order, opt to allow the Company to save the information for a speedier checkout process the next time. This information is then stored only for the purposes of faster checkout and is not used for any other purpose.

COOKIES

A cookie is a small removable data file that is stored by your web browser on your computer. Cookies are only used by the Company to allow you to use the Company’s website in the most efficient manner. Cookies allow you to place an order on our website and allow us to enhance and personalize your online surfing and shopping experience. For example, we use cookies to:

  • Remember the items in your shopping basket
  • Recognize you when you return to our website
  • Analyze visitor behavior

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser settings. Please note, however, that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website. We also work with other companies who use tracking technologies, including web beacons, to serve ads on our behalf across the internet. These companies may collect non-personally identifiable information about your visit to our website about your interaction with our communications, including advertising and emails. If you object to web beacons, we recommend that you follow the instructions for deleting existing cookies and disabling future cookies. We will still know how many of our emails are opened and we will automatically receive your IP address, a unique identifier for your computer or other access device but we will not identify you as an individual.

SHARING INFORMATION WITH THIRD PARTIES

The Company will never sell any information about you to anyone. We are part of a larger company and we may share information with our parent, subsidiary, affiliated companies, and third party carriers or distributors. We engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, website evaluation, data analysis and, where applicable, data cleansing. We may need to share personal information with these third parties so that they can perform these services, however, we limit the personal information that we give to them and authorize them to use this information only for the purpose of performing those services. In proceeding with your online order, you agree that both your name and address and those of the delivery name and address (if different) will be checked using third parties such as credit agencies. If you are providing a delivery name and address which is not your own you must have that person’s permission to give us their personal information and for us to use it for the purposes specified. By providing it you are saying you have their permission. We share aggregated demographic information about our user base with our agents, including agencies or third party vendors so that they can provide marketing analysis and consult on advertising strategies. This information does not identify individual users. We also may share non-personal information, such as the number of users who visited the website during a specific time period or who purchased a specific product through the website, with our marketing partners, advertisers and others from time to time. This information generally is shared in an aggregated form. We may release personal information if we believe in good faith that: the law or legal process requires it; if we have been advised by counsel; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of the Company, or any of our respective affiliates, business partners, customers or others. As with any business, it is possible that as our business develops, we might go through a business transition, such as a merger, acquisition by another company, sale of all or a portion of our assets or buying online stores or other assets. In such transactions, information about customers will likely be transferred. You will be notified via a prominent notice on our site for 30 days of any such change in ownership or control of your personal information. You will be deemed to have consented to the transfer of your personally identifiable information to any such successor entity unless you notify us via email to the contrary within the 30 day period. Personal information submitted to or collected through this website may be stored and/or processed in the United States, United Kingdom, Italy or Canada for the purposes described in this privacy policy. By using the Company products and services (including our website), you consent to any such transfer of information outside of your country. We do not share, sell or rent to other third parties any personal information that you provide to us, except with your consent or as described in this Privacy Policy.

EMAIL

The Company has a company policy not to flood people with email correspondence, but simply to give you periodic information so you can stay up to date on what the Company is offering. the Company will send emails to you only if you ask for them and you can easily unsubscribe at any time you want by calling our customer service department at [INSERT PHONE NUMBER] or by following the instructions contained in the email. the Company also uses your email address to confirm your order and to confirm shipment of your order and to respond to any inquiries you make on-line. All emails you receive will provide you with information as to how to get off the email mailing list if you so desire.

DIRECT MAIL

If you would like to update your mailing information or want your name and address removed from the Company’s direct mailing list you can give us a call at [INSERT PHONE NUMBER].

CHILDREN’S PRIVACY

If you are under 14, you should surf the Company.com only with involvement of a parent or guardian. Although the Company does not specifically direct its website, catalogs or emails to children, the Company strives to provide children with as much customer service as possible without violating their privacy rights. For their protection, the Company asks that anyone under 14 years of age not attempt to register with the Company or otherwise provide the Company with any personal information without the consent of a parent or legal guardian.

ACCESS TO YOUR PERSONAL INFORMATION

the Company will provide you with access to the personal information you provided to the Company by allowing you to view, update or correct your information. In order to protect your privacy, the Company takes steps to verify your identity before granting you access to the private information or enabling you to make corrections. the Company will accomplish this through the use of passwords and personal data. If you want to find out what personal information the Company holds about you, please contact our customer service department at (949) 206-7900. We may charge you a small fee for providing this information.

SECURITY

Our website’s bunker security system is armed with a sentry system to monitor activity and prevent any unauthorized disclosure of credit card numbers or other personal information. In addition, we utilize a licensed system for credit card authorization and fraud detection. We use industry standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information.

OPT OUT / UNSUBSCRIBE

You may request to stop receiving communications from the Company at any time. You can choose to cancel emails only, snail mail only or both by calling our customer service department at [INSERT PHONE NUMBER]. Also, all emails you receive will provide you with information as to how to get off the email mailing list if you so desire. It takes some time to put opt-outs in effect so you may still receive catalogs or emails from the Company for several weeks after your request is received. You may also request to opt-out of the Company retaining your personal data by calling our customer service department at [INSERT PHONE NUMBER] .

UPDATES TO PRIVACY INFORMATION

Please review the site periodically to see any updates to the information provided here. This privacy policy was last updated on October 1, 2018.

Red Hydrogen Limited Warranty Statement (US)

Thank you for purchasing Red Hydrogen One. If you experience any problems when using the Product and need help, please contact our customer service at any time, and we will provide you with quick, professional and after-sales service.

Manufacturer’s Warranty

our Red Hydrogen One product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) for the original purchaser when used normally and in accordance with all operating instructions.

If a defect arising during the Warranty Period, Red Hydrogen, at its option will (a) repair the Product at no charge using new parts or refurbished parts or (b) exchange the Product with a refurbished product. Where Product is out of the Warranty Period or its problems are outside the scope of warranty, Red Hydrogen will provide paid repair or replacement services.

Red Hydrogen will provide warranty services for the Product in accordance with the laws of the United States. Red Hydrogen’s warranty policy is as follows:

(1) 15 Day refund policy. You may obtain a refund by returning the Product (in original packaging and with all accessories) within fifteen (15) days from original purchase or from receipt.

(2) Repair or Replacement for One year. You may return the Product to Red Hydrogen for repair or if necessary replacement within one (1) year of the original purchase. Red Hydrogen may repair or replace the Product with refurbished parts or product. Red Hydrogen will provide return shipping, free of charge.

The limited warranty does not cover:

  • Abuse, accident, misuse, improper storage, exposure to liquid, moisture, or dampness;
  • External causes such as from collision, fire, flooding, sand, dirt, windstorm, lightning, or earthquake;
  • Exposure to extreme weather conditions, natural disasters, theft, blown fuse, electrical surge, or improper use of any electrical source;
  • Computer or internet viruses, bugs, worms, Trojan Horses, cancelbots;
  • Use with non Red Hydrogen products or products not recommended for use with Red Hydrogen Products;
  • Normal wear and tear of the equipment;
  • Usage of Product other than its normal and customary manner;
  • Improper testing, operation, maintenance, installation, or any alteration or modification of Product;
  • Service performed by anyone who is not an authorized Red Hydrogen service provider;
  • Other acts which are not the fault of Red Hydrogen including damage caused by shipping;
  • Cosmetic damages, including but not limited to dents or scratches in decorative, structural, or non-operative parts resulting from normal customer use;
  • Spillage of food or liquid, corrosion, rust or incorrect voltage;
  • The defective function of the cellular system or inadequate signal reception by the external antenna, or viruses or other software problems introduced into the Product.

Statements

  • The Warranty extends only to Products purchased from a Red Hydrogen authorized dealer or retailer. Red Hydrogen reserves the right to use new or refurbished replacement parts in repair of the Product.
  • This limited warranty covers only the costs of parts and labor.
  • At Red Hydrogen's request, you may be required to prove the date of the original purchase of the Product by a dated bill of sale or dated itemized receipt.
  • This warranty will also be null and void in any of the following events:
  • The serial number or warranty seal on the equipment has been altered, defaced or removed;
  • Any term contained in this warranty has been altered or modified in any way without prior written consent of Red Hydrogen;
  • If Product is returned to Red Hydrogen after the expiration of the warranty period, Red Hydrogen will provide repair services at its standard repair rates.
  • Red Hydrogen assumes no obligation or liability beyond that which is expressly provided for in this limited warranty.
  • All warranty information, pricing, product features and specifications are subject to change.
  • This limited warranty provides your sole and exclusive remedy to be provided by Red Hydrogen. The agents, employees, distributors, and dealers of Red Hydrogen products are not authorized to make modifications to this limited warranty, or make additional warranties binding on Red Hydrogen.
  • LIMIT OF LIABILITY

RED HYDROGEN'S LIMIT OF LIABILITY UNDER THIS LIMITED WARRANTY SHALL BE THE ACTUAL CASH VALUE OF THE PRODUCT AT THE TIME YOU RETURN THE PRODUCT FOR REPAIR, AS DETERMINED BY THE PRICE PAID BY YOU FOR THE PRODUCT LESS A REASONABLE AMOUNT OF USAGE. RED HYDROGEN SHALL NOT BE LIABLE FOR ANY OTHER LOSSES OR DAMAGES SUCH AS SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF ANTICIPATED BENEFITS OR PROFITS, LOSS OF SAVINGS OR REVENUE, LOSS OF DATA, LOSS OF USE OF THE PRODUCT OR ANY ASSOCIATED EQUIPMENT, COST OF CAPITAL, COST OF ANY SUBSTITUTE EQUIPMENT OR FACILITIES, DOWNTIME, ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA, ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT, THE CLAIMS OF ANY THIRD PARTIES, INCLUDING SUBSEQUENT PURCHASERS, AND INJURY TO PROPERTY, RESULTING FROM THE PURCHASE OR USE OF THE PRODUCT OR ARISING FROM BREACH OF THIS WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL OR EQUITABLE THEORY, EVEN IF RED HYDROGEN KNEW OF THE LIKELIHOOD OF SUCH DAMAGES). RED HYDROGEN SHALL NOT BE LIABLE FOR DELAY IN RENDERING SERVICE UNDER THE LIMITED WARRANTY, OR LOSS OF USE DURING THE PERIOD THAT THE PRODUCT IS BEING REPAIRED.

  • DISCLAIMER OF WARRANTY RED HYDROGEN'S LIABILITY UNDER EITHER THE IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED TO THE DURATION OF THE FOREGOING LIMITED WRITTEN WARRANTY. OTHERWISE, THE FOREGOING LIMITED WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED.
  • Some states do not allow exclusion or limitation of incidental, consequential, or punitive damages, or permit limitations on the length of implied warranties, so certain of these warranty limitations may not apply to you. This limited warranty gives you specific legal rights; You may also have other rights which vary from state to state. If any term of this limited warranty is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

 

Contact Red Hydrogen
Web Site: www.h4v.com
Email: support@h4v.com
Phone: 1-844-H4V-USER (1 844 448-8737)

Returns

Buyers must obtain a Return Merchandise Authorization (“RMA”) prior to the return of any product. Hydrogen One devices and Accessories may only be returned for refund within fifteen (15) days of original delivery by RED Hydrogen at the shipping address specified by Buyer. Returns must pass RED Hydrogen’s Inbound Quality Control (“IQC)

A. Only items that have been purchased directly from RED, either online, can be returned to RED. RED Hydrogen products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

B. Returns must include all cords, adapters and documentation that were included with the product. The return must include the original undamaged product packaging. Any missing items or damaged items, including damaged packaging will be charged to the Buyer.

C. Please contact RED Hydrogen Customer Support (1-844-H4V-USER support@h4v.com) to facilitate the RMA process, and please have your RED Hydrogen order number and date of purchase information.

D. Upon validation of RMA status, you’ll get a confirmation email. Follow the instructions inside.

E. Please be sure to transfer, back up, or erase all personal and other data on the device before returning it to RED Hydrogen. Also remove any SIM cards or personal memory cards. RED will not be responsible for any use or disclosure of any data that is on the device or card.

F. Please re

turn your approved RMA RED Hydrogen devices and or Accessories within fifteen (15) days of receipt of your confirmation email. All product not delivered fifteen (15) days after the RMA was issued will not be considered eligible as a return for credit and RED will return product to Buyer and Buyer will assume all shipping costs. 

PATENTS

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LEGAL DISCLOSURE

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  • Nulla ut mi consequat ex rhoncus euismod eu quis tortor.
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